Frequently Asked Questions
1. General Questions
Q: What services does your digital consultancy offer?
A: We provide a full range of digital consulting services, including web development, product management, project management, and business analysis. Our goal is to help you bring your digital products to market faster, more efficiently, and with greater impact.
Q: Who can benefit from your services?
A: Our services are ideal for startups, small businesses, and enterprises seeking expertise in digital project execution, product launch, and ongoing digital strategy support. Whether you're looking to build a new product, optimize an existing one, or streamline your project management processes, we can help.
Q: How do I know if your team is the right fit for my project?
A: We offer a free initial consultation to understand your needs and discuss how our expertise can add value to your project. From there, we’ll tailor our approach to ensure a great fit and successful partnership.
2. Web Development
Q: What types of web development projects do you handle?
A: Our team handles everything from website design and development to complex web applications and e-commerce platforms. We use the latest technologies to build responsive, scalable, and secure websites tailored to your business needs.
Q: Do you offer custom development, or do you work with CMS platforms like WordPress?
A: We offer both custom development and no-code solutions, depending on your requirements. For simpler projects, we can work with platforms like WordPress, Shopify or Bubble.io. For more complex needs, we can build custom solutions to ensure scalability and unique functionality.
Q: Will I be able to update my website after it’s built?
A: Absolutely! We design user-friendly websites with CMS integration where you can easily manage and update your content. We also provide training and support if needed.
3. Product Management
Q: What is product management, and why is it important?
A: Product management is the practice of guiding a product from concept to launch, ensuring that it meets market needs and business objectives. Good product management is essential to create valuable digital products that are user-focused, strategically aligned, and competitive.
Q: How can you support my product management needs?
A: We can help define product requirements, manage product roadmaps, prioritize features, and conduct user research. We ensure your website or app aligns with your business goals, meets user expectations, and evolves effectively in response to feedback.
Q: Do you work with Agile or other development methodologies?
A: Yes, our team is experienced in Agile, Scrum, and other methodologies, and we adapt our approach based on what will work best for your team and project.
4. Project Management
Q: What project management approach do you use?
A: We primarily use Agile project management, which allows for flexibility, iterative development, and ongoing stakeholder feedback. However, we tailor our approach to match each client’s unique requirements and timelines.
Q: Can you help us if we already have a project management team in place?
A: Definitely! We can work alongside your existing team, providing additional resources, consulting on best practices, or managing specific project areas to ensure successful delivery.
Q: How do you handle project timelines and deadlines?
A: We prioritise clear communication and realistic timelines. Our project management processes focus on tracking milestones, setting achievable deadlines, and regularly updating stakeholders to keep projects on schedule.
5. Business Analysis
Q: How can business analysis help my project succeed?
A: Business analysis helps you identify project requirements, potential challenges, and areas of improvement. By conducting thorough research and analysis, we ensure your product aligns with market needs, supports business goals, and minimises risk.
Q: Can you help us identify key performance indicators (KPIs) for our projects?
A: Yes, we work with you to define KPIs that align with your business objectives and project goals. KPIs help track progress and measure the success of your digital projects.
6. Working Together
Q: What does a typical project timeline look like?
A: Each project is unique, but a typical timeline may include phases such as discovery, planning, design, development, testing, and launch. We'll provide a detailed project plan with clear milestones and regularly update you on progress.
Q: How do you handle communication during a project?
A: Communication is one of our top priorities. We provide regular updates via slack, email, video calls, and project management tools like Trello or Jira, and we are always available for questions or feedback.
Q: Can you work with our internal team, or do you only work independently?
A: We’re flexible and can integrate seamlessly with your internal team or work independently, depending on your needs. We focus on collaboration and adapt our workflows to fit into your existing processes.
7. Fees and Billing
Q: How is pricing determined for your services?
A: Our pricing is based on the project scope, complexity, and timeline. We offer transparent, customised quotes, and we are happy to discuss your budget to find a solution that works.
Q: Do you work on a fixed-price or hourly basis?
A: We offer both options. For well-defined projects, we can work on a fixed-price basis, while for ongoing or evolving projects, hourly or retainer-based billing may be more suitable.
Q: Are there any hidden fees?
A: No, we believe in full transparency. All costs are clearly outlined in our proposal, so you know exactly what to expect from the start. Of course requirements may evolve as, together, we learn from customer feedback and identify additional value opportunities. So there may be additional tools or features that carry additional cost, but these will be agreed together before proceeding.
8. Getting Started
Q: How do I get started with your services?
A: Simply reach out to us via our contact form or email to schedule a free consultation. We’ll discuss your project needs, goals, and potential next steps to kick off a successful partnership.
Q: What should I prepare before our first meeting?
A: It’s helpful to have a general outline of your goals, target audience, budget, and any existing materials related to your project. This will help us understand your needs and provide tailored recommendations.